FAQ’S

Why does design cost so much?

Developing a brand strategy and backing it up with great design are investments in your business. Without strategic and cohesive brand planning, connecting with your tribe and up-levelling your game is impossible. We are a team of experienced creatives who excel at what we do and our processes are proven to not only make your experience a breeze, but they will get you great results.

What if what I am after is not on your price list?

Variety is the spice of life and we love a little spice! So if there’s a project you have in mind that we haven’t included on our price list it’s simply because we couldn’t list everything we do! Just email us at hello@theluxeco.com.au and we can create a custom quote for you.

What sort of payment plan do you offer?

A deposit of 50% is required prior to starting your project. The remaining balance is split into two milestone payments of 25%. The first of these occurs once you have approved your logo design, and the final payment is due on the completion of your package. Payments can be made via bank deposit or PayPal. Projects below $500 require full payment before we start.

What is the design process?

Once you have downloaded our Price List and decided you want Team Luxe on your side, head to our Let’s Do This! form. When that hits our inbox, we’ll send you our Welcome Pack that includes an outline of how we roll, the process we will use to create your new branding, a deposit invoice, a contract, a Brand Discovery Questionnaire and proposed project timeline. As soon as your Brand “Disco” and deposit is received, we will lock in a Zoom call so that we can get to know you and your business better.

Next we will move onto designing some concepts for you. You will then have the opportunity to give us your feedback (this is usually via email). We will then continue to tweak and refine your design until it is approved.

Once everything is approved, finalised and paid for we will send over your final files in various formats for web and print.

How will we communicate throughout the process?

At the beginning of the process we will chat via Zoom (if this is included in the package you choose). After this initial consultation most of our communication will be via email as we find this the best way to work. If you would however like to schedule a time to chat throughout the process we can certainly do so.

How long with the design process take?

Each job is different. If you have a deadline in mind please let us know at the beginning of the process and we will let you know if it is achievable. When we start working together we will send you a design proposal that outlines your project timeline so you know when you can expect to hear from us and when we expect to hear from you.

What file format will be delivered?

All artwork for print will be supplied in high res vector format (.EPS) – so no quality will be lost. If your artwork is for web purposes we will supply these files as .PNG & .JPEG for you to upload.

Can we talk on the phone to see if we connect before I commit?

Sure, if you love our style and think we are a good fit for you and you’re happy with our pricing, head over to our scheduler to Book A Chat. However please note, our time is very important to us so only request a call if you are genuinely interested in teaming up with us.

OK, I am ready! What do I do next?

Pour yourself a glass of red! Oh, and head to our Let’s Do This! form & we can lock in your branding session and get the ball rolling. You’ll also get a brief run down on how everything will work so you feel prepared and ready to go.

What are your Terms and Privacy Policy?

Each project will come with it’s own agreement which you will sign electronically. This will outline all our mutual obligations including what you can expect to receive, copyright details and anything else you might need to know. If you have questions, please ask us and we’ll be happy to explain.

You can also check out all of our privacy policy here.

Ready to book a chat?