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FAQ’S

Why does design cost so much?

Developing a brand strategy and backing it up with great design are investments in your business. Without strategic and cohesive brand planning across every touchpoint of your business, establishing trust, connecting with your tribe and up-levelling your game is impossible. We are a team of experienced creatives who excel at what we do and our processes are proven to not only make your experience with us a breeze, but they will get you great results for your business.

What if what I am after is not on your price list?

Variety is the spice of life and we love a little spice! So if there’s a project you have in mind just email us at hello@theluxeco.com.au and we can create a custom quote for you.

What sort of payment plan do you offer?

A deposit of 50% is required prior to starting your project. The remaining balance is due on the completion of your project. Payments can be made via bank deposit or PayPal. Projects below $500 require full payment before we begin.

What is the design process?

Get in touch with us via our Contact Us page and we’ll get back to you for a chat.

We will develop a Customer Journey Map unique to your business and it’s needs. From this mapping we can determine exactly what your business requires to reach your desired outcome.

Next we will move onto designing some concepts for you. 

Once everything is approved, finalised and paid for we will send over your final files in various formats for web and print.

How will we communicate throughout the process?

At the beginning of the process we will meet and chat either in person or via Zoom depending on your needs and location. After this initial consultation most of our communication will be via email or video conferencing. Working with us gives you an all access pass to us and our  nowledge and experience so if you need to chat it’s as easy as scheduling a time.

How long with the design process take?

Every project has a unique scope and flow so it is impossible to determine exactly how long the process will take. Generally our branding packages are scheduled to run over a 5 week timeline, however if your business is large and creative decisions need to be signed off by multiple team members this timeline can be adjusted to suit your needs. Timelines are signed off at the onboarding stage so just let us know your requirements and we will develop a schedule to suit.

What file format will be delivered?

All artwork for print will be supplied in high res vector format (.EPS and .PDF) – so no quality will be lost. If your artwork is for web purposes we will supply these files as .PNG & .JPEG for you to upload.

OK, I am ready! What do I do next?

Pour yourself a glass of red! Oh, and head to our Conact Us page form & we’ll lock in a call to get the ball rolling.

What are your Terms and Privacy Policy?

Each project will come with it’s own agreement which you will sign electronically. This will outline all our mutual obligations including what you can expect to receive, copyright details and anything else you might need to know. If you have questions, please ask us and we’ll be happy to explain.

You can also check out all of our privacy policy here.

Ready to book a chat?